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Professional Summary
Senior Software Engineer and Technical Team Lead with over 10 years of experience building
enterprise .NET applications, modernizing legacy systems, and leading cross-functional
engineering teams. Experienced in automation and improving system reliability at scale. Known
for delivering high-impact and well-documented solutions that reduce operational overhead and
improve customer experience.
Employment History
FreedomPay
Team Lead | Sr. Software Engineer
September 2022 - Today
.NET Core, .NET Framework, Dapper, Azure Functions Apps, Restful APIs, C#, SQL, Mountebank, TypeScript / React
- Led cross‑functional teams of 4–9 engineers (developers, QA, and DBAs), improving adherence to contractual delivery dates and cutting P1/P2 production issues by ~50%. Delivered a major release that had been delayed 4+ months under prior leadership with zero post‑release defects, increasing client satisfaction and improving vulnerability assessment scores.
- Replaced 50+ legacy SSRS reports with ~12 Snowflake‑based interactive dashboards, driving a multi‑fold increase in customer adoption, including users who previously avoided the old reports entirely. Enabled archival of millions of records to Snowflake, reducing on‑prem SQL Server load, eliminating timeout issues, and improving system throughput.
- Reduced regression testing time from 8 days to 4 days per sprint and reduced UAT/Production defects by shifting bug detection into the DEV environment. Reduced developer test execution time from 3+ hours to ~5 minutes per case by cleaning the DEV environment and implementing Mountebank simulators to eliminate reliance on unstable third‑party APIs. Established formal testing processes across 7 applications, reducing P1 outages from 1 every 2 months to 1 in 6 months and improving lower‑environment testability.
CardWorks Servicing
Sr. Software Developer
August 2017 - August 2022
.NET Framework, WCF Services, LINQ, Entity Framework, Windows Forms, Windows Services, SQL, JavaScript, PowerShell
- Developed a simplified telephony interface that reduced CSR onboarding time from 1 week to 2 days by consolidating workflows from three separate applications into a single UI. Decreased misroutes by replacing multi‑step manual transfers with a one‑click department selection, and deployed the solution to ~100 CSRs, improving accuracy and reducing call complexity across the call center.
- Delivered mission‑critical enhancements to COVID‑19 and Disaster Relief enrollment tools by automating eligibility checks, account enrollment, issuer‑bank notifications, and email generation. Enabled customers to self‑enroll without contacting a CSR, resulting in thousands of accounts enrolled, reducing inbound call volume, and accelerating relief distribution during a high‑urgency period.
- Built an automated verification tool that validated replacement statements for customer identity, page counts, and transactional accuracy, reducing manual review from days of work across thousands of statements to a few hours of spot‑checking. Enabled engineers and issuer‑bank compliance teams to meet legal requirements with dramatically less effort and faster turnaround.
HUD IT Services via Lockheed Martin and Leidos Innovations
Software Engineer Associate
May 2015 - August 2017
VB.NET MVC, Service Applications, Windows Forms – PowerShell, C#, SQL, Visual Basic
- Supported nationwide HUD staff across geo‑disparate offices and data centers, ensuring critical systems met a 99% business‑hours uptime target. Improved incident response times by automating recurring tasks, enhancing monitoring, and providing direct support for mission‑critical applications.
- Used C#, PowerShell, and Windows Forms to automate operational workflows, streamline support processes, and improve system reliability across distributed environments.
- Served as lead developer for HUD’s migration of multiple large on‑prem file servers to Microsoft OneDrive for Business, a transition impacting thousands of HUD lawyers nationwide. Designed and implemented the migration tooling used across the project, enabling a seamless cutover despite strict bandwidth and infrastructure constraints.
Education
Temple University, Fox School of Business
Master of Business Administration
Graduated August 2021
Concentration in Innovation Management, 3.79 GPA
Temple University, College of Science and Technology
Bachelor of Science
Graduated May 2015
Majored in Computer Science, 3.01 GPA